Introduction
Trichy Makkal Marunthagam, the owner and operator of www.makkalmarunthagam.org and Trichy Makkal Marunthagam Store and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth.
Information on the Website
Whilst every effort is made to update the product information and other content contained on this website, neither Trichy Makkal Marunthagam nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website.
Trichy Makkal Marunthagam reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as medical advice and information is offered for information purposes only and is not intended to replace professional medical consultation. If a product offered by Trichy Makkal Marunthagam is not as described, your sole remedy is to return it in unused condition. If you find an error or omission at this site, please Contact Us.
Medical Disclaimer
The content on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before starting any medication or treatment. Trichy Makkal Marunthagam does not provide medical advice, diagnosis, or treatment recommendations.
Prescription Requirements
All prescription medications require a valid prescription from a licensed healthcare provider. Trichy Makkal Marunthagam reserves the right to:
- Verify prescription authenticity
- Contact prescribing physicians for clarification
- Refuse to fill prescriptions that appear fraudulent or inappropriate
- Limit quantities based on prescription guidelines and regulations
Age Restrictions
By using this website and purchasing products, you confirm that you are at least 18 years of age or have parental/guardian consent. Certain products may have additional age restrictions as required by law.
Trade Marks
The trade marks, names, logos, graphics, page headers, button icons, and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of Trichy Makkal Marunthagam and its subsidiaries or affiliates. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Trichy Makkal Marunthagam. Trichy Makkal Marunthagam trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Trichy Makkal Marunthagam.
Copyright
All content included on this site, such as text, graphics, logos, images, and software, is the property of Trichy Makkal Marunthagam or its content and product suppliers and is protected by international copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from Trichy Makkal Marunthagam.
External Links
The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond the control of Trichy Makkal Marunthagam and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites’ terms and conditions of use. The inclusion of any external link does not imply endorsement by Trichy Makkal Marunthagam of the linked sites or any association with its operators or owners including the legal heirs of assigns thereof.
Public Forums and User Submissions
Trichy Makkal Marunthagam is not responsible for any material submitted to the public areas by you (which include bulletin boards, user feedback, user comments, or any other public area found on the website). Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Trichy Makkal Marunthagam. Trichy Makkal Marunthagam reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:
- Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties
- Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information
- Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Trichy Makkal Marunthagam and/or a third party’s computer system and/or network
- Violate any copyright, trade mark, other applicable laws or intellectual property rights of Trichy Makkal Marunthagam or any other third party
- Submit contents containing marketing or promotional material which is intended to solicit business
- Share personal health information or medical advice
Product Availability and Pricing
All products are subject to availability. Trichy Makkal Marunthagam reserves the right to discontinue products without notice. Prices are subject to change without notice. In case of pricing errors, Trichy Makkal Marunthagam reserves the right to cancel orders and provide full refunds.
Warranties
Trichy Makkal Marunthagam makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system. Trichy Makkal Marunthagam expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.
Order Acceptance and Fulfillment
Trichy Makkal Marunthagam reserves the right at any time after the receipt of your order to accept or decline your order for any reason. Trichy Makkal Marunthagam reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item or not supply an item. In the event an item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Trichy Makkal Marunthagam shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website, to understand our practices. We comply with applicable data protection regulations and maintain strict confidentiality of your medical information.
Disclaimer of Liability
Trichy Makkal Marunthagam shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.
In particular, neither Trichy Makkal Marunthagam nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
General
Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and Trichy Makkal Marunthagam in relation to your use of the website. Neither you nor Trichy Makkal Marunthagam shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Trichy Makkal Marunthagam respect of your use of the website.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Tamil Nadu, India.
Alteration
Trichy Makkal Marunthagam may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Conflict
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Cession
Trichy Makkal Marunthagam shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
Applicable Laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Tamil Nadu in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Communication Consent
By registering your mobile number and email with us, you consent to be contacted by us via phone calls, WhatsApp and/or SMS notifications or emails, in case of any order or shipment or delivery related updates and/or to update you about new offers and promotions. We will not share your personal information to any third party to initiate any promotional communications.
Shipping/Delivery Policy
At Trichy Makkal Marunthagam, it is our constant endeavour to provide best service to our customers and hence we assure customers the best delivery service.
- We will deliver the goods within 2-5 working days after dispatch
- We strive to deliver all orders within this promised time, but in case of any inadvertent delays we will keep the customer informed
- Prescription medications may require additional verification time
- Controlled substances may have special delivery requirements
- Cold storage medications will be shipped with appropriate temperature controls
Return and Refund Policy
Due to the nature of pharmaceutical products and safety regulations:
- Prescription medications cannot be returned once delivered
- Over-the-counter medications may be returned if unopened and within expiry date
- Damaged or incorrect items will be replaced at no charge
- Refunds will be processed within 7-10 business days of approval
Complaint Policy
At Trichy Makkal Marunthagam, it is our constant endeavour to provide best service to our customers. However, if the customer is not satisfied with the service provided or requires any help, the customer can register their complaint by one of the following means:
- Writing to us at trichymakkalmarunthagam@gmail.com
- Giving a call at +916381831712, during Mon-Sat (9:00 AM – 6:00 PM)
- Through our website contact form
Once the complaint is registered, customer will receive an acknowledgement from us within 48 hours and we’ll try to address the complaint as early as possible, but no later than 30 days from the date of complaint.
Grievance Officer
In accordance with Consumer Protection Act 2019 and other applicable laws and regulations, the name and contact details of the Grievance Officer are provided below:
Mr. Aadhithya M – Grievance Officer
Trichy Makkal Marunthagam
Email: trichymakkalmarunthagam@gmail.com
Phone: +916381831712
Time: Mon – Sat (9:00 AM – 7:00 PM)
Regulatory Compliance
Trichy Makkal Marunthagam operates in compliance with all applicable pharmaceutical regulations and licensing requirements in India. We are registered with appropriate regulatory authorities and follow all guidelines for online pharmacy operations as per Indian regulations.
Comments or Questions
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at trichymakkalmarunthagam@gmail.com.