Privacy Policy

Introduction

Trichy Makkal Marunthagam, the owner and operator of www.makkalmarunthagam.org (henceforth referred to as “Trichy Makkal Marunthagam”, “we”, “us”, “our”) and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to this privacy policy, terms and conditions and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Trichy Makkal Marunthagam and its affiliates respect your privacy and value the trust you place in us, hence we insist upon the highest standards for secure transactions and customer information privacy. This Privacy Policy (“Policy”) describes in brief the manner in which your data is collected, used and shared by the Platform. You are advised to please read the Policy carefully to learn about our information gathering and dissemination practices. By accessing the Platform, You agree to the collection and use of Your data by Us in the manner provided in this Policy.

Medical Information Confidentiality: As an online pharmacy, we understand the sensitive nature of health and medical information. We are committed to maintaining the confidentiality of your personal health information in accordance with applicable healthcare privacy laws and regulations in India.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website or using our services, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This Policy applies only to our Services and we are not responsible for the content or privacy practices on any other website to which our Website links or that links to our Services. We encourage you to review the privacy policies of those other websites or services so that you can understand how they collect, use and share your information.

1. Collection of Personally Identifiable Information and Health Information

While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order for medicines) do require registration. We collect and store your personal information which is provided by you from time to time including:

Personal Information:

  • Name, age, gender, date of birth
  • Email address and phone number
  • Residential address and delivery address
  • Emergency contact information
  • Payment and billing information

Medical Information:

  • Prescription information and medication history
  • Health conditions and allergies (if voluntarily provided)
  • Healthcare provider information
  • Insurance details (if applicable)
  • Medication preferences and dosage requirements

Technical Information:

In addition to the above, while you access or interact with the Services from any technological device we may receive certain information, including:

  • The name of your internet service provider
  • The IP address of the computer you use to access our Services
  • The operating system you are using
  • The date and time you access our Services
  • The website address, if any, that linked you to our Services
  • Search engine, search terms and advertising clicks/actions
  • Survey responses to the extent you do not include Personal Information
  • The manufacturer and model of your mobile device
  • Your mobile operating system
  • The type of mobile internet browsers you are using
  • Your geo-location
  • Information about how you interact with our Website

Our primary goal in collecting this information is to provide you a safe, efficient, smooth and customized healthcare experience. This allows us to:

  • Verify prescriptions and ensure medication safety
  • Provide appropriate pharmaceutical care
  • Maintain accurate medical records
  • Ensure compliance with healthcare regulations
  • Customize our services to meet your healthcare needs

Prescription Verification: We may contact your healthcare provider to verify prescriptions and ensure medication safety. This is done in compliance with pharmaceutical regulations and patient safety protocols.

2. Use of Your Information

We use your personal and health information to:

Core Services:

  • Process and fulfill medication orders
  • Verify prescriptions with healthcare providers
  • Provide pharmaceutical consultation services
  • Ensure medication safety and prevent drug interactions
  • Maintain accurate medication records
  • Process payments and manage billing

Healthcare Communication:

  • Send medication reminders and refill notifications
  • Provide important drug safety information and recalls
  • Share relevant health information and educational content
  • Communicate with your healthcare providers when necessary

Service Improvement:

  • Customize your healthcare experience
  • Analyze usage patterns to improve our services
  • Conduct research to enhance pharmaceutical care
  • Develop new healthcare services and features

Legal and Safety Requirements:

  • Comply with pharmaceutical regulations
  • Report adverse drug reactions to regulatory authorities
  • Maintain records as required by healthcare laws
  • Prevent fraud and ensure medication safety

We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect payments, measure consumer interest in our products and services, inform you about healthcare-related offers and services, customize your experience, detect and protect against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

Demographic and Profile Data:

We analyze demographic and profile data about our users’ activity on our Website to continually improve our healthcare product and service offerings.

IP Address Usage:

We identify and use your IP address to help diagnose problems with our server, administer our Website, identify you, and gather broad demographic information for healthcare service improvement.

Cookies:

A “cookie” is a small piece of information stored by a web server on a web browser. We place both permanent and temporary cookies in your computer’s hard drive to:

  • Remember your healthcare preferences
  • Provide personalized medication information
  • Analyze web page flow for better user experience
  • Ensure secure sessions during medication orders
  • Enable certain website features

You can decline cookies, but this may limit certain website functionality and require more frequent password entry.

3. Medical Information Protection

HIPAA-Style Protections:

While Indian healthcare privacy laws apply, we follow international best practices for medical information protection:

  • Medical information is encrypted and stored securely
  • Access to health information is limited to authorized personnel only
  • Medical records are maintained with strict confidentiality
  • Health information is never sold to third parties for marketing purposes

Prescription Privacy:

  • Prescription information is shared only with authorized pharmacists and healthcare providers
  • Medication history is maintained confidentially
  • Drug interaction checks are performed automatically to ensure safety

4. Communication and Notifications

Healthcare Communications:

By providing your contact information, you consent to receive:

  • Prescription ready notifications
  • Medication refill reminders
  • Important drug safety alerts and recalls
  • Healthcare-related promotional offers
  • Delivery updates for medication orders

Emergency Communications:

We may contact you immediately regarding:

  • Critical drug interactions
  • Medication recalls affecting your prescriptions
  • Urgent prescription verification needs
  • Emergency healthcare notifications

5. Sharing of Personal and Health Information

Healthcare Providers:

We may share your information with:

  • Your prescribing physicians for prescription verification
  • Pharmacists involved in dispensing your medications
  • Healthcare providers involved in your care (with your consent)
  • Insurance companies for coverage verification (if applicable)

Legal Requirements:

We may disclose information when required by:

  • Healthcare regulatory authorities
  • Court orders or legal process
  • Drug safety monitoring agencies
  • Law enforcement for legitimate investigations

Business Partners:

We may share limited information with:

  • Delivery partners for medication shipping (address only)
  • Payment processors for transaction completion
  • Technology providers supporting our healthcare services

We never sell your personal or health information for marketing purposes.

Third-Party Restrictions:

Third parties who receive your information are bound by confidentiality agreements and can only use information as necessary to provide healthcare services.

6. Data Security and Protection

Security Measures:

To protect your sensitive health information, we maintain:

  • Advanced encryption for all medical data
  • Secure servers with restricted access
  • Regular security audits and updates
  • Strict access controls for healthcare information
  • Secure payment processing systems

Compliance:

Our security practices comply with:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Pharmaceutical regulations in India
  • International healthcare data protection standards

Your Role in Security:

You can protect your information by:

  • Using strong, unique passwords
  • Logging out after use on shared devices
  • Not sharing account credentials
  • Reporting suspicious activities immediately

7. Your Rights and Choices

Access and Control:

You have the right to:

  • Access your personal and health information
  • Request corrections to inaccurate information
  • Download your medical records
  • Delete your account (subject to legal requirements)
  • Opt-out of non-essential communications

Medical Records:

  • You can request copies of your prescription history
  • You can authorize sharing of information with other healthcare providers
  • You can restrict certain uses of your health information

Communication Preferences:

You can choose to:

  • Opt-out of promotional healthcare communications
  • Customize notification preferences
  • Unsubscribe from non-essential emails
  • Modify delivery notification preferences

8. Data Retention

We retain your information as follows:

  • Prescription Records: As required by pharmaceutical regulations (typically 3-5 years)
  • Personal Information: As long as you maintain an active account
  • Transaction Records: As required for legal and tax purposes
  • Communication Records: As needed for customer service and legal compliance

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information from our records.

10. International Data Transfers

If we transfer your data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Updates to Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notifications
  • Website announcements
  • In-app notifications (if applicable)

Current Version: 1.0

12. User Declarations

By using our services, you acknowledge that:

  • You understand that Personal and Health Information is being collected
  • You understand the purpose for which your information is being collected
  • You understand the intended recipients of the information
  • You have the option not to provide certain data (which may limit service availability)
  • You can withdraw consent in writing (which may affect service provision)
  • You have read and understood this Privacy Policy and all other policies

13. Grievance Redressal

Grievance Officer

In accordance with the Information Technology Act 2000, Digital Personal Data Protection Act 2023, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Mr. Aadhithya M – Grievance Officer
Trichy Makkal Marunthagam
Email: trichymakkalmarunthagam@gmail.com
Phone: +916381831712
Time: Mon – Sat (9:00 AM – 7:00 PM)

Complaint Resolution Process:

  1. Submit your privacy-related complaint through the above channels
  2. Receive acknowledgment within 48 hours
  3. Investigation and resolution within 30 days
  4. Follow-up communication regarding resolution

14. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Trichy Makkal Marunthagam
Email: trichymakkalmarunthagam@gmail.com
Phone: +916381831712
Website: www.makkalmarunthagam.org

Data Protection Officer: Mr. Aadhithya M

This Privacy Policy is governed by the laws of Tamil Nadu, India, and complies with applicable Indian data protection and healthcare regulations.

Shopping Basket